Privacy Policy

Effective Date: October 2025
Company: Aeris Online Shopping (Pty) Ltd t/a Aeris
Registered Address: Randburg, Gauteng, South Africa
Email: info@aeris.co.za

1. Purpose

This Privacy Policy describes how AERIS (Pty) Ltd (“AERIS”, “we”, “us”) collects, uses, and protects your personal information when you visit our website or interact with us in any way.

2. Compliance

AERIS complies with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR).

3. Information We Collect

We collect the following information:

  • Personal information you provide when placing an order (name, email address, delivery address, phone number, and payment details).
  • Information voluntarily provided through contact forms, newsletters, or social media.
  • Technical data automatically collected by Shopify (such as IP address, browser type, and cookies).

4. Use of Information

Your information is used to:

  • Process and deliver your orders
  • Communicate order updates and customer support responses
  • Send optional newsletters or marketing material (with consent)
  • Improve our services and website performance
  • Comply with legal or regulatory obligations

5. Data Storage and Security

Your data is securely stored on Shopify’s servers and protected through encryption and access controls. We do not sell, rent, or share your personal data with third parties except as required to fulfil your order (for example, payment processors and couriers).

6. Cookies

Our website uses cookies to enhance user experience, analyse traffic, and improve service. You may disable cookies in your browser settings, though some features of the Site may not function properly.

7. Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing dominique@aeris.co.za. You may also withdraw marketing consent by clicking “unsubscribe” in any email.

9. Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell products to you. Shopify stores your data under secure conditions. For more information, visit Shopify’s Privacy Policy.

10. Updates

We may update this policy periodically. Updated versions will be posted on this page with a revised effective date.